Terms of sale

1. What these terms cover

DebridTap is published by Tenworld Network (details in the legal notice). You submit the link of a file stored at a file host, and DebridTap hands you back a direct download link for that file. You pay with credits bought in advance. There is no subscription.

2. Your account

Using DebridTap takes a personal account, opened by someone aged 18 or over with a working email address. Keep your password to yourself: whatever is done under your account is your responsibility. An account belongs to one person and cannot be lent, shared or sold.

3. Buying credits

Credits come in packs. You pay the price listed on the Pricing page on the day of your order, in euros including all taxes (VAT not applicable, article 293 B of the French General Tax Code). You pay once, on the secure page of our payment provider, and nothing is ever charged again unless you place a new order.

Credits only work on DebridTap. They cannot be moved to another account or turned into cash; the refunds in sections 6 and 10 are the only exceptions.

4. What a link costs

A link succeeds when we hand you its direct download link. It then costs one credit for every started block of 5 GB: 1 credit up to 5 GB, 2 credits up to 10 GB, 3 up to 15 GB and so on. When the size of the file is unknown, the link costs 1 credit.

A link that fails costs nothing. Sending the same link again in the 24 hours after it was charged costs nothing more. If not a single byte of a delivered link is downloaded within 26 hours, its credits go back to your balance by themselves.

Your balance can never drop below zero. When a file needs more credits than you have, we keep the link on hold for 24 hours: top up, then send it again.

5. How long credits last

Credits you bought have no fixed end date. They only expire after 12 months with no top-up and no link paid in credits on your account; signing in alone does not count. We email you 30 days and again 7 days before they expire.

Credits we give you (welcome credits, goodwill gestures) last 30 days, cannot be refunded and are spent before the credits you bought.

6. Right of withdrawal and refunds

After buying a pack, you have 14 days to change your mind, with no reason needed. Because you ask us to start the service with your first link, every delivered link counts as service already provided. If you withdraw, we refund the credits of that pack you have not used, at the price you paid per credit, using the same means you paid with, no later than 14 days after we receive your request.

Once those 14 days are over, credits are not refunded, with two exceptions: the service was out of action for more than 7 days in a row for reasons on our side, or we closed your account although you had kept to these terms.

To withdraw, send us a message through the Help page or to [email protected], giving your account email and the date of the purchase. You may use this template if you wish: "To Tenworld Network, [email protected]. I hereby give notice that I withdraw from my contract for the supply of the following service: credit pack ..., paid on ... Account: (email) ... Full name: ... Date of this request: ..."

7. Acceptable use

DebridTap is for your own personal use, with files you are entitled to download. You may not fetch unlawful content, including protected works obtained without their rights holder's consent (section 8), resell access or let other people use it, run scripts or tools that send an abnormal number of requests, or try to get around our safeguards. Each account also has a daily volume limit, which keeps the service running for everyone.

8. Copyright and infringement

Only ask DebridTap for files you are lawfully allowed to download: your own, files free of rights, or files whose rights holder has chosen to let them circulate. Copying or sharing a protected work without the consent of whoever holds the rights is infringement, an offence under the French Intellectual Property Code (article L335-2 and following). We do not check what a link contains before handling it: what you do with it is your responsibility alone.

A rights holder, or someone acting on their behalf, can ask us to take content down by following the procedure on the Report content page, linked at the bottom of every page. When the request is well founded, no DebridTap account can fetch that content any more.

Every well-founded report about a file fetched with your account counts against that account, with these consequences:
First report: a warning email naming the content concerned.
Second report: the account is suspended.
Third report: the account is closed for good. Any credits left on it are lost and are not refunded.

These steps apply to copyright only and are separate from the daily volume limit in section 7. To challenge a decision, reply to the email that tells you about it.

9. Suspending an account

If an account breaks these terms, for instance by being used for infringement (section 8), we may suspend it and will tell you why by email. When you dispute a payment with your bank, the account is frozen until the dispute ends; if the bank rules in your favour, the credits still left in the disputed pack are cancelled and the account is suspended.

10. Deleting your account

The My account page lets you delete your account whenever you like. Unused credits from a pack bought less than 14 days earlier are then refunded at the price you paid for them; all other credits are lost, and the page says so before you confirm.

11. Liability

We work to keep DebridTap running, but cannot promise it will be available at every moment. File hosts are independent third parties: we answer neither for their outages, nor for what their files contain, nor for a host going out of business. We are liable for the direct harm you suffer when we fail to keep the commitments made in these terms.

12. Changes to these terms

If we change these terms on a material point, we will email you about it no less than 30 days before the change applies.

13. Applicable law and disputes

French law applies to these terms. If something goes wrong, please contact us first through the Help page; if we cannot settle it together, the dispute goes before the French courts.